Privacy Policy Effective: May 1st 2025

1. Introduction PilotInbox (“PilotInbox,” “we,” “us,” or “our”) is a service provided by Blue Hill Helicopters, offering secure mail forwarding and U.S. Agent for Service representation for international pilots. We are committed to protecting your personal data and maintaining full compliance with FAA requirements. This Privacy Policy explains how we collect, use, and safeguard your information when: You visit our website at www.pilotinbox.com, subscribe, or contact us. You engage us to act as your U.S. Agent for FAA correspondence and regulatory compliance. By using PilotInbox or our services, you agree to the practices outlined in this Privacy Policy.

2. What We Collect 2.1 Website Visitors When you interact with our website, we may collect: Personal Details: Such as name, email, phone number, and any details you provide via contact or registration forms. Technical Data: Including IP address, browser type, device details, referring websites, and usage data collected through cookies or analytics tools. Mobile Numbers: If you provide a mobile number, we may use it to send time-sensitive updates related to FAA correspondence. 2.2 Clients Using Our U.S. Agent for Service To fulfill our regulatory role, we collect: FAA Compliance Data: Your full legal name, FAA certificate details, designated U.S. address, and contact information. Official Correspondence: Any FAA or regulatory notices we receive and process on your behalf. 2.3 Cookies & Tracking We use cookies and related technologies to improve performance, analyze site usage, and personalize your experience. You can manage cookie preferences in your browser.

3. Why We Process Your Data We process data based on the following legal bases: Contractual Needs: To deliver the Agent for Service and mail forwarding services you’ve requested. Legitimate Interests: To enhance user experience, improve our services, and protect our business operations. Legal Obligations: For FAA compliance and regulatory reporting. Consent: Where required (e.g., marketing emails), we will request your explicit consent.

4. How We Use Your Information 4.1 Website Users To operate and improve our website and services. To respond to inquiries and provide customer support. To analyze site usage and optimize performance. 4.2 U.S. Agent for Service Clients To fulfill FAA U.S. Agent requirements and maintain accurate records. To receive and securely forward FAA correspondence. To verify your identity and maintain regulatory documentation. To notify you (e.g., via SMS or email) of time-sensitive FAA communications.

5. Data Retention Website Data: Retained as long as necessary for customer support, analytics, and business records. Client Data: Retained for the duration of your FAA designation, and any required period following service termination. We may retain certain data longer where legally required for compliance or legal defense.

6. Sharing of Information We do not sell your data. We may share your data in the following situations: 6.1 Website Users Third-Party Providers: We use trusted vendors for hosting, analytics, and support. SMS Services: If you opt in, we use secure third-party gateways to send compliance-related notifications. 6.2 Clients FAA & Legal Authorities: We may disclose data as required for FAA compliance or legal inquiries. Legal Requirements: If compelled by law, subpoena, or legal request. Business Changes: If we undergo a merger or restructuring, your data may transfer with the business.

7. Data Security We use industry-standard measures to protect your data: Encryption: Sensitive data (including scanned mail) is encrypted during transmission and storage. Access Restrictions: Only authorized personnel can access private data. Security Monitoring: We regularly review systems for compliance and vulnerabilities. However, no online system is completely secure. We encourage users to exercise caution when sharing personal information online.

8. International Access We operate in the United States. If you use our services from another country, your data may be transferred to and stored in the U.S., where privacy laws may differ. For EEA users, we apply appropriate safeguards such as Standard Contractual Clauses.

9. FAA Communications By using PilotInbox and designating us as your U.S. Agent, you authorize us to: Receive FAA correspondence on your behalf. Scan and forward notices securely to your designated contact. Maintain necessary compliance records. You are responsible for keeping your contact and certificate information up to date.

10. Your Rights Depending on your location, you may have the right to: Access or update your personal data. Withdraw consent for marketing. Request deletion, subject to regulatory retention requirements. Limit or object to certain processing. Request data in portable format. File a complaint with a data authority. To make a request, contact us at support@pilotinbox.com.

11. Third-Party Links Our website may link to external sites we do not control. We recommend reviewing their privacy policies separately.

12. Children’s Privacy Our services are intended for users 18 and older. We do not knowingly collect data from minors. If we discover such data, we will delete it. 13. Changes to This Policy We may update this policy periodically. Any changes will be posted with a revised date at the top of this page. 14. Contact Us Blue Hill Helicopters 125 Access Rd Norwood, MA 02062 support@pilotinbox.com